The number of citizen appeals has increased after the State Commission on Combating Drug Abuse and Illicit Trafficking regularly broadcasts social boards and videos on the activities of the "802 hotline" telephone service in metro stations, a number of streets and avenues, shopping centers, as well as through television channels.

  During the period from August 20 to September 15, the hotline received 213 appeals, of which 72 were related to drug trafficking, 66 were related to drug addiction treatment, and 75 were related to other issues. A total of 138 letters were sent to the Main Drug Control Department of the Ministry of Internal Affairs and the Republican Narcology Center of the Ministry of Health to take measures.

   Thus, in order to prevent the spread of drugs and drug addiction through the 802 hotline,relevant criminal cases were initiated on the basis of information provided on drug trafficking and a large amount of drugs were seized from illicit trafficking  ensuring prompt coordination with relevant organizations and citizens, drug users were directed to treatment in specialized medical institutions on the basis of voluntary appeals, psychological support to families suffering from drug addiction and the necessary recommendations were given, explaining the provisions of existing legislation.